FAQ for Owners

How do I get started?

Schedule a call with us by filling out the contact us form to the right. After scheduling a time to talk, we will discuss your unique situation, and then complete an analysis of the property by visiting first hand and also complete a market analysis along with the property management agreement for the owner to complete.

When do I receive my income distribution?

We start our monthly close out around the 10th of the month. Income distributions are made between the 13th – 15th. Funds can be directly deposited into our client’s accounts through an electronic ACH transfer or we can mail a check if you prefer.

My property is vacant; do I still get charged a management fee?

No, We do  not charge a minimum monthly management fee on vacant properties. We feel that this motivates us to keep our vacancy rates low and customers happy. While your property is vacant, we will be working very hard by advertising and working to secure a qualified tenant, and we continue to take care of all maintenance and repairs as needed.

Who Do I Contact at Key Realty Group?

Key Realty Group provides each owner with a dedicated property manager that serves as the initial point of contact. This personalized feature will improve the quality of service for both owners and tenants. The property manager assigned to your property will be backed by a team of property management professionals who specialize in leasing, accounting, and maintenance.

What is the best way to communicate with Prime?
We offer our owners online access to information on their accounts 24 hours a day. The information comes from our database. If the information you need is not available on our website, your property manager will gladly assist you. We love talking on the telephone, but suggest emailing your property manager with any questions you might have.

Will you pay my monthly bills for me?

Yes, we can easily pay your monthly bills, including mortgage, utilities, and HOA dues. We do require minimum account balances in excess of the estimated monthly payments in order to take advantage of this service.

Must I maintain a balance in my property’s Reserve Account?

We do require a $500 minimum balance to be maintained in your property’s Reserve Account in an effort to ensure there are enough funds available to properly manage your property if an emergency arises.

How does Key Realty Group screen prospective residents?

We perform a credit check, national and local criminal background check, eviction check, employment verification, and rental/ mortgage verification on every prospective adult resident.

What if my tenant does not pay?

If rent is not received on or before the 5th of the month, we call the tenant personally and mail a late fee notice letter notifying the tenant that payment must be made promptly. If no response is received within approximately five days, we personally visit the property and post a 3 day notice to quit or pay. If we have not recieved payment after three days then we send the file to our attorney to file for an eviction. After filed the county clerk will set a court date, usually within 15 to 21 days. For a uncontested eviction, the process from beginning to end will usually take about 30 days. The  costs of an eviction, will cost around $300, which includes court costs, special process service and attorney fees.  The court costs are paid initially by the owner and then we charge the tenant for the costs. Prime Realty Group does not charge any fees for their eviction services. You pay only court costs and attorney fees.

What is done after a tenant moves out?

We first secure and then perform a move out inspection of the property. During the inspection, we identify items that should be charged to the former tenant and document the condition of your property with digital pictures. We then provide make ready bids for the necessary repairs to get the property ready to lease. Once the property is ready for marketing, we allow prospective residents to view your property.

What happens to the security deposit from my tenant?

We account for the security deposit from your tenant on your owner’s statement. When the tenant moves out, we deduct all costs that are considered “beyond normal wear and tear” from their security deposit. The tenant’s security deposit less deductions is refunded to the tenant and any funds deducted from their deposit are then retained by the owner as income.